PORTFOLIO
Welcome to my Supply Chain Analytics Portfolio. Here, you will discover my professional journey, key projects, and unique insights into supply chain analytics.
Gijo Kochuparambil John
Supply Chain Program Manager | Operations Strategy & Analytics
Welcome to my professional portfolio! I’m glad you’re here.
As a dedicated Supply Chain professional, I have always been focused on the analytical side of operations. My expertise lies in supply chain operations, covering Inventory Management, Inbound, and Outbound logistics.
Having honed my skills in high-growth environments, I have gained deep insights into operational bottlenecks. As a Lean Six Sigma Black Belt and Certified Data Science Professional, I am committed to leveraging both process improvement methodologies and analytical tools to optimize supply chain processes and drive meaningful results.
Current Location: India, Chennai | Email: johngijo1@gmail.com |
Professional Experience
Jun 2017 to Mar 2018 · 10 mos
Location-Chennai, Tamil Nadu, India
Godrej & Boyce Mfg. Co. Ltd
Graduate Trainee- Sales
Cultivated and nurtured relationships with existing customers, resulting in a 7% increase in customer retention rate.
Exceeded sales targets by 13% through strategic planning and effective relationship management, while concurrently spearheading initiatives to enhance the store’s online presence.
May 2020 – Jul 2020 · 3 mos
Location– Remote
ICICI Bank Ltd.
Management Intern – Market Research
As part of my MBA curriculum, I completed an internship with ICICI Bank, where I undertook an in-depth micro-market analysis of the Moti Nagar region in Delhi, delving deep into local market dynamics and customer preferences to uncover valuable insights.
Devised and executed a strategy aimed at elevating customer experience through digital channels, culminating in a comprehensive report detailing findings and actionable recommendations. Implementation of these recommendations is projected to result in a minimum of 15% rise in online customer engagement and a 20% reduction in customer churn rate within the first six months.
Identified pivotal customer requirements and preferences to tailor financial products that resonate with their distinct needs.
Offered insightful suggestions for formulating new products precisely tailored to meet customer needs, driving business growth and enhancing overall customer satisfaction.
( Based on this Internship Project submission I was offered Pre-Placement Offer with ICICI Bank )
Click Here – Pre-Placement Offer Letter Link
Sep 2021 – May 2024 · 2 yrs 9 mos
Location: Gurgaon, Haryana & Chennai, Tamil Nadu (India)
Flipkart India Pvt. Ltd.
Operation Executive- Warehouse Operations
Supervised and Led a team of 120+ members to optimize operational efficiency in warehouse functions.
Ensured seamless inbound and outbound operations, leading to a 13% reduction in pendencies.
Pioneered continuous improvement initiatives, yielding a 43% reduction in breach incidents, a 11% decrease in mis-shipments. Reinforced safety and quality guidelines, reducing workplace incidents by 62% over the fiscal year 2023.
Over my tenure,I up-skilled and trained the team, resulting in a remarkable improvement in the warehouse’s knowledge assessment score from 60% to 97%.
Acievment: Received the OPS Champion Award for the AMJ’22 Quarter by orchestrating a significant reduction of 50,000 shipments in losses and misshipments.- Issued by Flipkart India Pvt Ltd – (Jan 2022)
Click Here to view Award Recognition
Oct 2024 – Mar 2025 · 6 mos
Location: India · Chennai
Zepto Pvt. Ltd.
Delhivery Hub Manager-M1
Led all aspects of Dark Store operations, including inbound, inventory management, outbound processes, manpower planning, rostering, training, and employee engagement.
Oversaw rider operations for the micro-market, handling rider planning, onboarding, Quality Management Systems (QMS), productivity improvement, training, and engagement.
Led and executed Dark Store capacity planning with respect to both infrastructure and manpower and Contributed to the development and implementation of Standard Operating Procedures (SOPs).
Fostered a culture of continuous improvement through the implementation of lean practices, Gemba Kaizen, and other productivity improvement tools.
Apr 2025 – Present ·
9 mos
Location: India · Madurai
Swiggy Ltd.
Assistant Manager – Sourcing & Onboarding
Lead hyperlocal sourcing initiatives, including city-wide field drives to build a robust and scalable talent pipeline.
Manage sourcing agency performance, driving improvements in conversion rates and optimizing cost-per-joiner metrics.
Design and deliver comprehensive onboarding and training programs to ensure SOP compliance and DE (Delivery Executive) readiness.
Motivate and guide sourcing and training teams through structured daily huddles and performance-based incentive systems.
Collaborate with senior leadership to develop sourcing and retention strategies, enhancing overall DE engagement and reducing attrition.
Leverage data dashboards to monitor sourcing funnel performance, enabling data-driven decisions and process optimization.
Warehouse Leadership in Action
Achievments & Awards
Certifications & Records
Education
Bachelor of Commerce
Institute Name : Mar Gregorious College of Arts & Science, Chennai
Grade: 7/10
MBA in Supply Chain & Operations
Institute Name : New Delhi Institute of Management, New Delhi
Grade: 7.2/10
Certified Data Science Professional
Institute Name :Odin School, Chennai
“In the world of supply chain, analytics reign, turning data into insights, and challenges into gains“
– Gijo Kochuparambil John
Data Analytics Projects
Data Analytics Project: Delivery App Data Analysis With Power BI
Introduction: Delivery App Data Analysis Using Power BI Problem Statement In the highly competitive and…
Data Analytics Project: Analyzing NREGA Effectiveness Across Indian States
The National Rural Employment Guarantee Act (NREGA) is a crucial initiative aimed at enhancing livelihood…
Blogs
Top ABC Analysis Mistakes to Avoid in Inventory Standardization
When it comes to inventory management, few methods are as widely used as ABC analysis. Paired with effective inventory standardization, this powerful tool can help streamline operations, reduce costs, and boost efficiency. However, as with…
What are common inventory valuation errors? how can they be avoided?
Accurate inventory valuation is crucial for businesses of all sizes, influencing financial reporting, operational decisions, and overall profitability. However, several common errors can lead to inaccuracies in inventory valuation, potentially impacting business performance. Let’s explore…
How to Calculate and Improve Order Fill Rate in Supply Chain Management?
Keeping your order fill rate high is critical in today’s fast-moving supply chain world. It directly affects customer satisfaction, operational efficiency, and overall business success. In this guide, we’ll break down how to calculate and…
How to account for the Hidden or Indirect Inventory Carrying Cost?
Inventory carrying cost is a crucial aspect of inventory management that often goes unnoticed. Understanding and accounting for these hidden or indirect costs can significantly impact your bottom line. In this blog, we will explore…
- Advanced Excel
- SQL
- Power BI
- Python
- Operations Management
- Inventory Management
- Process Improvement
- Planning
- Customer Relationship Management
- Stakeholder Management
- Certified Data Science Professional – Odin School
Projects
Palletized RFID Tracking System Implementation
Led a project to implement a palletized RFID tracking system, significantly reducing mis-sorts and breaches, thereby enhancing operational efficiency.