PORTFOLIO

Gijo Kochuparambil John
Operations Manager | Program Management | Process Excellence | Supply Chain & Fulfillment

I build operating systems that turn complex, recurring problems into scalable and measurable solutions.

I am an Operations and Program leader with experience across Swiggy, Flipkart, and Zepto. My work spans rider supply strategy, workforce and capacity planning, fulfillment operations, process standardization, and performance management in high-volume environments.

My approach combines ground-level operational understanding with analytical problem-solving. I use metrics, dashboards, root-cause analysis, and cross-functional program execution to identify bottlenecks, improve productivity, strengthen service levels, and prevent recurring failures.

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Current Location: India, Chennai | Email: johngijo1@gmail.com |

Career Progression

Jun 2017 to Mar 2018 · 10 mos
Location-Chennai, Tamil Nadu, India

Godrej & Boyce Mfg. Co. Ltd
Graduate Trainee- Sales

Cultivated and nurtured relationships with existing customers, resulting in a 7% increase in customer retention rate.

Exceeded sales targets by 13% through strategic planning and effective relationship management, while concurrently spearheading initiatives to enhance the store’s online presence.

May 2020 – Jul 2020 · 3 mos
Location– Remote

ICICI Bank Ltd.
Management Intern – Market Research

Conducted primary and secondary market research to analyze customer needs and local market dynamics, translating findings into structured recommendations for customer experience and business decision-making.

Outcome: Received a Pre-Placement Offer based on the internship project. View recognition

Sep 2021 – May 2024 · 2 yrs 9 mos
Location: Gurgaon, Haryana & Chennai, Tamil Nadu (India)

Flipkart India Pvt. Ltd.
Operations Executive – Fulfillment Centers | September 2021 – May 2024

Managed large-scale fulfillment center operations, supervising 120+ associates across mother hub and large FC environments.

Led continuous improvement initiatives that reduced operational breaches by 43% and mis-shipments by 19%, strengthening service reliability and process compliance.

Redesigned large-shipment sorting flow and facility layout, reducing processing time from more than 3 hours to under 2 hours per 1,000 shipments.

Built performance trackers for dock utilization, productivity, and SLA adherence, enabling data-driven daily reviews and faster corrective action.

Partnered with central teams on RFID palletization and material-flow improvements while using Lean root-cause analysis to standardize workflows and improve execution consistency.

Recognition: Ops Champion Award – FY22.

September 2024 – March 2025 · 7 mos
Location: Chennai, India

Zepto Pvt. Ltd.
Delivery Hub Manager | September 2024 – March 2025

Managed end-to-end delivery hub operations in a high-volume quick-commerce environment, ensuring operational readiness, service levels, and consistent daily execution.

Led workforce planning and deployment, aligning delivery capacity with order volumes and peak-hour demand while monitoring throughput, productivity, attendance, utilization, and service levels.

Used operational data and root-cause analysis to identify recurring gaps, remove bottlenecks, standardize processes, and implement sustainable improvements.

Coordinated with city operations, store teams, and delivery partners to resolve disruptions while balancing customer experience, capacity, and execution efficiency.

April 2025 – April 2026 · 1 yr 1 mo
Location: Madurai, India

Swiggy Ltd.
Assistant Manager – Sourcing & Onboarding

Owned a multi-city rider supply program, aligning sourcing capacity with demand forecasts to maintain serviceability and SLA reliability.

Built and executed manpower capacity plans for peak demand, scale-ups, and city expansions in coordination with central planning teams.

Standardized rider onboarding workflows and SOPs, improving lead-to-activation conversion and reducing onboarding turnaround time.

Managed the end-to-end sourcing funnel across OB, FOD, TOD, reliability, and conversion metrics to identify leakage and performance gaps.

Used operational analytics to diagnose funnel and productivity issues, translating insights into targeted corrective actions and process improvements.

Implemented field-level productivity tracking and feedback loops, improving sourcing efficiency and reducing drop-offs across onboarding stages.

April 2026 – Present
Location: Chennai, India

Swiggy Ltd.
Operations Manager · Current Role

Own end-to-end rider supply strategy across multiple cities and zones, aligning supply capacity with demand, serviceability, and SLA requirements.

Lead manpower planning and supply programs for peak demand, city expansions, and scale-ups across referral, agency, and field channels.

Drive performance management across OB, FOD, WTU, onboarding conversion, and related supply-funnel metrics to identify gaps and prioritize corrective action.

Serve as the execution bridge between central strategy and city operations, translating business priorities into scalable ground-level operating mechanisms.

Design and optimize incentive and payout frameworks to improve rider activation, supply stability, and retention.

Partner with Central Planning, Product, and City Operations teams to improve supply predictability, operational efficiency, and execution quality.

Leadership in Action

Impact at a Glance

120+Associates led across fulfillment operations

43%Reduction in operational breaches

19%Reduction in mis-shipments

3+ hrs → <2 hrsProcessing time per 1,000 shipments

Process Excellence & Continuous Improvement
SOP and Workflow Design
Root-Cause Analysis & Corrective Action
Productivity, Serviceability & SLA Improvement

Rider Supply Strategy
Workforce & Capacity Planning
Fulfillment Operations & SLA Management
SOP Design & Process Standardization

Funnel Metrics, RCA & Performance Reviews
Advanced Excel, Power BI & SQL for Operational Decisions

Cross-Functional Program Execution & Stakeholder Management

Selected Operations Impact Projects

Rider Supply Funnel & Capacity Planning

Built capacity plans and performance mechanisms across sourcing, onboarding, OB, FOD, WTU, and conversion metrics to improve supply readiness and execution quality.

SwiggyCapacity PlanningPerformance Management

Fulfillment Process Redesign

Redesigned large-shipment sorting flow and facility layout, reducing processing time from more than 3 hours to under 2 hours per 1,000 shipments.

Flipkart43% Fewer BreachesLean Improvement

RFID Palletization & Material Flow

Partnered with central teams to evaluate RFID palletization and improve material flow, reducing missorts and process deviations across fulfillment operations.

RFIDProcess DesignFulfillment

Operational Dashboard & RCA System

Built structured dashboards and root-cause mechanisms for weekly reviews, enabling faster identification of funnel leakage, channel-level gaps, and corrective actions.

AnalyticsRCADecision Systems

Achievements & Awards

Certifications & Professional Development

Education

Jun 7, 2017

Bachelor of Commerce

Institute Name : Mar Gregorious College of Arts & Science, Chennai
Grade: 7/10

Jun 7, 2017

Jun 27, 2021

MBA in Supply Chain & Operations

Institute Name : New Delhi Institute of Management, New Delhi
Grade: 7.2/10

Jun 27, 2021

May 21, 2024

Certified Data Science Professional

Institute Name :Odin School, Chennai