Operations Manager | Process Excellence & Data-Driven Operations
Gijo Kochuparambil John works at the intersection of operations, supply chain, fulfilment and analytical problem-solving. His experience across Swiggy, Flipkart and Zepto combines ground-level execution with scalable process design and performance management.
About Gijo
Gijo is an Operations Manager at Swiggy specializing in multi-city supply planning, fulfilment operations, process excellence and data-driven decision-making. He has worked in high-volume operating environments where service reliability, capacity, productivity and execution quality must be managed together.
His approach is straightforward: do not only solve the immediate problem—build an operating mechanism that reduces the chance of it recurring. This involves understanding the process at ground level, using data to isolate the root cause, standardizing the workflow and partnering across teams to implement sustainable improvements.
Areas of Expertise
- Operations and program management
- Supply planning, capacity planning and workforce deployment
- Process excellence, SOP design and continuous improvement
- Fulfilment-centre, delivery-hub and last-mile operations
- Operational analytics, KPI dashboards and root-cause analysis
- Inventory, warehousing and supply-chain performance
Professional Experience
Swiggy — Operations Manager
Gijo leads rider-supply strategy across multiple cities and zones, aligning capacity with demand, serviceability and SLA requirements. His work includes manpower planning, funnel performance, incentive design and cross-functional execution with planning, product and city operations teams.
Flipkart — Fulfilment Centre Operations
At Flipkart, he supervised more than 120 associates across mother-hub and large fulfilment-centre environments. His improvement work included reducing operational breaches by 43%, lowering mis-shipments by 19% and redesigning a large-shipment sorting flow to reduce processing time from more than three hours to under two hours per 1,000 shipments.
Zepto — Delivery Hub Management
At Zepto, he managed delivery-hub operations in a high-volume quick-commerce environment, covering workforce deployment, delivery capacity, throughput, productivity, service levels and real-time operational continuity.
Education and Credentials
- MBA in Supply Chain Management and Operations
- Certified Data Analytics Professional
- Lean Six Sigma Black Belt
- CSCMP Supply Chain Foundations: Inventory Management
- Training and certification across SQL, analytics and SAP warehouse-management concepts
About SupplyChainAnalytics.in
Through SupplyChainAnalytics.in, Gijo publishes practical calculators, operational frameworks and evidence-based guides covering inventory, forecasting, warehousing, fulfilment, last-mile delivery and supply-chain analytics. The goal is to make analytical methods easier to understand and apply in real operating environments.
Editorial approach: Articles combine professional operating experience, transparent calculations and publicly available authoritative sources. Employer names describe career experience; views and analysis published on this website are personal.